lordnine Privacy Policy

When you register an account with lordnine, we collect the personal information you provide directly — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued identification document as part of our identity verification process, which is required before your account can be fully activated. During your use of the platform, we automatically collect technical data such as your device type, operating system, browser version, IP address, and session activity logs. Payment-related information — including your chosen payment method and transaction history — is recorded to process deposits and withdrawals accurately and to comply with financial regulations applicable in the Philippines. We may also collect information you provide when you contact our support team, respond to surveys, or participate in promotions listed on the Promotion page. All data collection is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for account operation and legal compliance.

The personal data we collect is used primarily to create and manage your lordnine account, verify your identity, process financial transactions in Philippine pesos, and deliver the sports betting and entertainment services you have signed up for. We use your contact details to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — and to respond to any queries you raise through our support channels. Technical and usage data helps us maintain platform stability, identify and resolve errors, improve the mobile experience for Philippines members, and protect the platform against fraud and abuse. Where you have opted in, we may use your contact information to send you updates about promotions available on the Promotion page; you can withdraw this consent at any time by updating your communication preferences in your account settings. We also use aggregated, anonymised data for internal analytics and product development — this data cannot be used to identify you individually. lordnine does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

lordnine does not sell your personal data to third parties under any circumstances. We may share your information with carefully selected service providers who assist us in operating the platform — for example, payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict contractual data protection obligations. Where required by law, regulation, or a valid order from a competent authority in the Philippines, we may disclose your personal data to regulatory bodies, law enforcement agencies, or other government entities. In the event of a business transfer, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any material change to how your data is handled as a result. We do not share your personal data with third-party advertisers or marketing networks. Any third party that receives your data is required to handle it in accordance with applicable data protection standards and is prohibited from using it for any purpose beyond the specific service they provide to lordnine.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations in the Philippines, including those relating to anti-money laundering, financial record-keeping, and gaming compliance. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with standard regulatory requirements for licensed gaming operators. Technical logs and session data are retained for shorter periods consistent with their operational purpose and are deleted on a rolling basis. If you request the deletion of your account, we will remove or anonymise personal data that is no longer required for legal or compliance purposes, while retaining only what we are legally obliged to keep. You may request information about the specific retention periods applicable to your data by contacting our support team at the email address listed in the footer of this page. We periodically review the data we hold and delete or anonymise information that is no longer necessary.

lordnine implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security), and sensitive data stored on our systems is protected using encryption at rest. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with access to member data are subject to confidentiality obligations. We conduct regular security assessments and work with qualified security professionals to identify and address potential vulnerabilities in our systems. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities in the Philippines in accordance with applicable legal requirements and within the timeframes prescribed by law. While we take every reasonable precaution, no system is completely immune to security risks, and we encourage you to use a strong, unique password for your lordnine account and to enable any additional security features available in your account settings.

As a member based in the Philippines, you have a number of rights in relation to the personal data we hold about you, subject to applicable law. You have the right to request access to the personal data we hold about you and to receive a copy of that data in a commonly used format. If any of the personal data we hold is inaccurate or incomplete, you have the right to request that we correct it — you can update many details directly through your account settings, or contact our support team for assistance. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You may also object to or request the restriction of certain types of processing, and where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact our support team using the email address shown in the footer of this page; we will respond to all verified requests within a reasonable timeframe and in accordance with applicable data protection law.

lordnine uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your login session, and understand how members in the Philippines interact with the site. Essential cookies are necessary for the platform to function and cannot be disabled without affecting your ability to use core features such as logging in and placing bets through the bet section. Analytics cookies help us understand which pages and features are most useful to our members, allowing us to improve the platform experience over time; this data is collected in aggregated form and is not used to identify you individually. You can manage your cookie preferences through your browser settings — most browsers allow you to block or delete cookies, though doing so may affect the functionality of certain parts of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed periodically to ensure they remain aligned with applicable privacy standards and member expectations.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way lordnine handles your personal data, please contact our support team at the email address listed in the footer of this page. We are committed to addressing all privacy-related enquiries promptly and transparently, and will acknowledge your message within a reasonable timeframe. This Privacy Policy may be updated from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements in the Philippines. When we make material changes to this policy, we will notify you by posting the updated version on this page with a revised effective date, and where appropriate, by sending a notification to the email address associated with your account. We encourage you to review this page periodically so that you remain informed about how we protect your information. Continued use of the lordnine platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes, to the extent permitted by applicable law. For related information, you may also review our Terms and Conditions and our Responsible Gaming page.